Shipping & Returns Policy
Refunds
In the event that your order arrives damaged in any way, please email us as soon as possible via the “Let’s Connect” form with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Shipping
SHIPPING LOCATIONS:
At this time, we ship within Australia only.
We do not offer international shipping.For international orders, please purchase our paperback option through Amazon
Shipping Rates
We offer flat-rate shipping across Australia.
Standard Shipping: $10 AUD
Order Processing Time
All orders are processed within approximately 7 business days (excluding weekends and public holidays) from the date your order is placed.
Shipping Method and Delivery
All orders are shipped via Australia Post.
Once your order has been dispatched, Australia Post will send your tracking number directly to the email address provided at checkout. Please allow time for tracking information to update in the Australia Post system.
Delivery timeframes are estimates only and may vary depending on your location and Australia Post network conditions. We are not responsible for delays caused by Australia Post, weather events or other factors outside of our control.
We are unable to redirect orders once dispatched if you have entered the wrong delivery address.
Incorrect Address Details
Please ensure all shipping details are correct at the time of checkout. We are not responsible for orders delayed, lost or returned due to incorrect or incomplete address information provided by the customer.
If an order is returned to us due to an incorrect address, re-shipping costs will be the responsibility of the customer.
Lost, Delayed or Damaged Parcels
Once your order has been lodged with Australia Post, responsibility for delivery rests with them.
If your parcel is delayed, lost or arrives damaged, we recommend contacting Australia Post directly using your tracking number. We are happy to assist where possible, but we cannot guarantee outcomes for shipping issues beyond our control.